Carolina Homecare is known for our exceptional customer service in the upstate of South Carolina. Accredited by the Accreditation Commission for Healthcare, we maintain the highest quality standards for our patients and referral sources. Here are some of the services that we provide to our patients at no additional cost to you or your insurance program:

ORDER INTAKE/CONSULTATION: Whatever the order, our experienced staff utilizes their knowledge and experience to assist our patients and referral sources in selecting the proper equipment and supplies based on patient need, diagnosis and reimbursement coverage.

DISCHARGE PLANNING: We regularly work with physicians and their staffs, hospital discharge planners, home health staff, insurance case managers, and other organizations to ensure continuity of care and a safe and effective transition to the home for our patients. We develop our care plans to meet the individual needs of each of our patients based on physician orders.

INSURANCE MANAGEMENT: We verify insurance at time of order, obtain prior authorizations when required, communicate financial responsibility to the patient, file claims and accept payment from Medicare, Medicaid, most group health insurance plans, and other agencies. We bill both primary and secondary insurances for most of our equipment. We also accept VISA and Mastercard for the convenience of our customers.

EQUIPMENT DELIVERY: Carolina Homecare offers free delivery services, set-up of equipment, as well as patient/caregiver instruction and training for our patients. We also provide 24 hour emergency services.

PATIENT & CAREGIVER INSTRUCTION AND TRAINING: Our staff of Patient Service Technicians, Respiratory Therapists and Rehab Technology Suppliers ensure that our patients and family members are fully trained on the operation, maintenance, troubleshooting and safety of our equipment.

CLINICAL PATIENT ASSESSMENT: Our full-time staff of respiratory care practitioners assess all respiratory patients and develop individualized care plans based on physician orders and diagnosis. Communication is maintained with each patient’s physician on a regular basis. Carolina Homecare is accredited by the Accreditation Commission for Healthcare for our clinical respiratory services.

PROFESSIONAL REHAB SERVICES: Carolina Homecare is committed to working with our patients, referral sources, physicians, hospital and home health physical therapists, and others to ensure that patients receive appropriate custom mobility equipment that will meet their long-term needs and improve their quality of life. Our Rehab Department is lead by a Certified Rehab Technology Supplier. We provide custom mobility equipment and other assistive technology for both pediatric and adult patients. Our staff researches and authorizes funding, provides in-home evaluations, develops patient specific equipment recommendations that address each patient’s diagnosis, lifestyle and physical needs, works with the physician and others to obtain appropriate medical documentation, and delivers, adjusts and trains patients/caregivers on the proper use of all equipment. We also provide a repair department for patients that have purchased equipment from Carolina Homecare.